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06-02-2003, 04:40 PM | #1 |
Registered
Join Date: Jun 2003
Location: Houston, TX
Posts: 3
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Help with contacting support.
What is the normal turnaround time for contacting support via the SereneScreen.com web site form? I submitted a request on Thursday evening, and still have not heard back. I have read that sending repeated requests just slows them down and causes issues, but I have no way of knowing if my original request went through OK. At the least, I expected an automated response letting me know that the request was recieved. Since I have not heard anything, I am concered it didn't go through.
Basically, I changed ISPs and no longer have the same email address. Need to have the 2.0 key sent to a new address. |
06-02-2003, 04:57 PM | #2 | ||
Hygenius
Join Date: Mar 2003
Location: Sunny California
Posts: 1,638
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I also went to the SereneScreen.com website and clicked on their PopUp Hitman as I had a few questions on it before purchasing, and I have not heard from them either. I just hope they got my message since when I went to fill in my info on the site, it gave me an error. I ended up sending it through my email account, so I'm hoping they got it that way. They are probably just real busy.
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06-02-2003, 05:57 PM | #3 |
Registered
Join Date: Jun 2003
Location: Houston, TX
Posts: 3
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I figure they are probably just backed up, so I don't want to send in a duplicate request. I also don't want to wait assuming they are just backed up and never get a response because the internet hiccupped my request. If someone who knows is browsing this forum how long before I should worry?
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06-02-2003, 07:29 PM | #4 |
Administrator
Join Date: Dec 2000
Location: Tennessee
Posts: 9,725
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Give it a few days. You might also get a response here to your thread.
Michael
Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & Gallery DVD Collection |
06-02-2003, 09:30 PM | #5 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,774
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The support queue is currently 399 messages, about half what it was on Thursday.
Jim Sachs
Creator of SereneScreen Aquarium |
06-03-2003, 04:09 AM | #6 |
Forum Administrator
Join Date: Dec 2000
Location: Rock Hill, SC
Posts: 10,938
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399 messages?
Nothing a team of 3 can't knock out in a day.
"Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell
"If voting changed anything, they'd make it illegal." - Emma Goldman |
06-03-2003, 09:00 AM | #7 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,774
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But then there are 399 more.
Jim Sachs
Creator of SereneScreen Aquarium |
06-03-2003, 09:39 AM | #8 |
Pet Shark
Join Date: Nov 2001
Location: Back in Buffalo
Posts: 5,454
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This has come up many times and should be taken care of once and for all. An automated response would be adequate. "We have received your e-mail and will respond within 7 days." Come on Prolific, get your act together.
Patrick
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06-03-2003, 05:23 PM | #9 |
Registered
Join Date: Jun 2003
Location: Houston, TX
Posts: 3
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Got a reply back today. Not solved yet, but at least I know the message went through. So much for only 398 messages today, I will be sending another .
Edit: Nevermind. Support's answer worked. The email address change form worked (mistyped my old email address the first time I tried it), and the new key came through with no problems. Last edited by Bartman01; 06-04-2003 at 06:07 AM. |
06-04-2003, 06:25 AM | #10 | ||
Hygenius
Join Date: Mar 2003
Location: Sunny California
Posts: 1,638
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I got my reply back this morning as well. Thank you
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