PURCHASING MAT 2
 

I have seen on the website that i can buy mat 2 at the reduced price as i have purchased ma 2. When i try and buy it the drop down price menu doesnt include the reduced price even though i have registered???

Excellent point. Will raise this with them.

Remember that this is MAT 1.1. MAT 2 is not available yet.

Ok, the link when you click $9.95 Buy Now is incorrect. It should take you here:

http://www.serenescreen.com/product/...ckdiscount.php

Thanks Morgan but that is what i did and it verified my e mail address and keycode but still didnt show the discount when i clicked on the link.

You're right, I have the same problem.

Ok, apparently the Order Form PHP script does not support showing discounts or any other kind of message. They're working on this.

Even though the price says $19.95, the $10 discount WILL be recognized!


Hopefully this does not cost them too many upgrades. :(

In their shoes, I would go so far as to add a frame at the bottom indicating that the prices listed on this page do not reflect any discounts entered on previous pages.

Thanks Morgan. I think i will give it a miss for now!

Ready to order MAT but want to make sure web site page IS
current about "reduced" price on product.
Less trouble if correct than to credit users account, etc.
Additionally, waiting to see if Goldfish will be offered at same price point for registered users. Then I would buy both at same time. I would like to know an what is time frame on "limited" time offer for MAT. Hate to lose out on price and have Goldfish come on the radar screen.

What's Missing from MAT 1.1?
 

What is MAT 1.1 missing vs MA2? Is it just the 5 extra fish?

These version numbers are confusing me....

I just purchased MAT thinging it was virtually identical to MA2 except 5 less fish and the clock/calendar added.

Thanks for clearing this up.....brian

Re: What's Missing from MAT 1.1?
 

That's good thinking. :)

Point of contact for credit purchase
 

What email address do I use to contact SereneScreen on a credit card purchase ?
It appears that the $9.95 " registered " option took out $19.95 out of my account instead of $9.95. Eventhough it did request my user code for the discount ! Previous comments and mine are found in this message thread concerning this matter.
Much appreciated for feedback. Thanks.

Credit Card Charge
 

Thanks Jim for the address. Indeed my credit card WAS charged for $19.95 and not FOR $9.95. I hope they credit my account and correct the web page to correctly address this matter.

Note to all purchasers, please check your bank statement / credit card company and make sure amount charged is for $9.95 NOT
$19.95.

This is the reason i have not ordered yet! I can do without the hassle :0)

Check that price!
 

I ran into a different problem last night. The system verified my $10 discount and said the cost would be only $9.95. However when it went to verify the credit card transaction, it said there was a problem with the credit card and to check for an email. The email I got said this:
"Unfortunately we were unable to process your order number, because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied."

Hmmmm......I guess the system didn't forward the $9.95 price to my credit card company for verification. Appears like there's one last bug to fix in the order system. It's off to service@serenescreen I go! :)

Re: Check that price!
 

I am having the same problem.
I tried it last night and got the same error message.
I have emailed service@serenscreen with what I got back in the verification email and also pointed out the $9.95 price is not being added , that's why it's saying Status: Error: Item price must be supplied.
I have just tried to order it again and got the same result..

How long is this special offer vaild for?

Regards,
dare2001

Any backlog at SereneScreen ?
 

Hello Jim and SereneScreen,

I know it took mere seconds to validate my web purchase and take $19.95 out of my account instead of $9.95.

I sent an email to your designated address a copy of my bank statement, et al.
Is there a 1-2 day lag for email responses ? This forum tends to be the fastest way to get results.

Jim, can you look into it and see what the situation is on your ordering process and creditation back to customers. Or a designated individual.

Much appreciated. I know setting up a " working " system is trial and error but you do not want to chase away customers and offer bad customer services.

I just hope it's not a situation of having to go through hoops and time delays to get my refund of $10.00.

Thanks !!!

All the business end of SereneScreen is handled by Prolific, so I have nothing to do with the Credit Card system any more.

There was a bug in their CGI script regarding the discounts, which has since been fixed. Any accounts which were mistakenly charged too much will be automatically adjusted. Anyone who is in this category should wait a couple of days, then check your account. No message to Customer Support should be necessary.

As with any new release, there is a huge backlog of messages for Customer Service. They will get to your case as soon as they can. Please do not send multiple emails about the same case, it just slows down the sytem even further.

Thanks Jim for the update :TU:
I am off to purchase MAT :D

Regards,
dare2001

I just tried again to purchase MAT and this is what I got back.

Date: Sat, 26 Apr 2003 18:40:54 -0700
Subject: Order notification

Unfortunately we were unable to process your order number , because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied.

Maybe their script hasn't been fixed :confused:

Guess it still needs work. I'll forward your message.

Do serene screen want the business?

Marine Aquarium Time is a Prolific modification of Jim's Aquarium.

SereneScreen.com is a Prolific creation.

Yes, they want the business - that's why they are scrambling non-stop to get the bugs worked out of the website scripts.

Just Purchased MAT - Keycode Not Accepted
 

Prolific have fixed the problem with the script and I was able to make my purchase.
Everything went ok with the purchase and got the confirmation email.
I then installed MAT 1.1, entered the keycode I just purchased
and it won't work :(
MAT comes up and says enter a valid keycode...duh.
What does it think it is, a pirated keycode.

I have emailed service@serenescreen and now I'll wait their usual 5 days for a reply..

I know this because I emailed them on the 25th April and it took them till the 30th to give me a reply that was worth squat.

Meanwhile my card will be billed and I don't have a working keycode.

How's that for service. :mad:

I hope someone from Prolific reads this and can fix this problem ASAP.

Regards,
dare2001

I done the same this morning and have the same problem. :0)

Sorry that should have been :0(

Hi Steven,
I just noticed the smile and had to reply.

We really do have a valid keycode, it's just not for what we purchased....They are playing with our minds and our wallets :D

Cheers,
dare2001

;0)

dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!

Dare2001 -

Which product did you recieve the valid Keycode for?

Jim. I dont think we know what the keycodes will work with. I myself just got a keycode and mat wont accept it.

I also made a purchase this morning for MATime at the reduced price. I got my keycode but it does not work. I don't know what it works with. I made a post on this in another thread here:

https://www.feldoncentral.com/forums...&threadid=1538

1. Q: dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!
A: “Treated?” I believe We treat each customer perfectly, because we do our best to follow up with each person. However, there is obviously a problem here, lets try to get down to the bottom of it.

Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened.


P.S. On a different thread here several people were complaining that our database was messed up, and could not look up their email. The fact was, they were not in the database because they bought their products long before Prolific took the product over. But because they stated they had registered with us we assumed they remembered it correctly, in fact they did not register it, they simply bought it, and got a receipt. It is not a “fault” situation, just a subtle issue of accuracy.

Thank you, Reichart, for helping me out. Your response was very quick and much appreciated. I am truely now a happy camper with my new keycode! :)

Best Wishes!
EZ R

I know i have already e-mailed you but thank you again Reichart! All working well with new keycode :0)

No prob guys. All problems can be resolved.

Hi Reichart,
I have sent you a PM with the info you have requested.

Regards,
dare2001

Fixed.