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Jim I have tried the upgrade process shown , entering my email address and key code given when I got 1.1 received on 21 February 2002. It states its not in the database and to contact customer support. I am very lazy deleting emails and still have the email I received and so I know the details are correct.
I have already sent an email to the service email address giving all the details I have except the 1.1 keycode. Should I send another email with the key code?
Thanks
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