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SDA · 03-04-2006, 09:52 AM

Thanks to everyone for their advice in how to receive a new keycode. Following is where I stand:

1) I do not use AOL for my registered email address with customer service
2) I have sent multiple emails because I was asked for additional information, and told to follow up with them
3) I have provided all necessary information that would show that I qualify for the free upgrade
4) I originally asked for a free keycode as soon as it was announced that version .99D customers would qualify.
5) Usually (and in this case) "the customer is always right,"

03-04-2006, 09:52 AM	#191
SDA Registered Join Date: Oct 2002 Posts: 9	Customer Service Thanks to everyone for their advice in how to receive a new keycode. Following is where I stand: 1) I do not use AOL for my registered email address with customer service 2) I have sent multiple emails because I was asked for additional information, and told to follow up with them 3) I have provided all necessary information that would show that I qualify for the free upgrade 4) I originally asked for a free keycode as soon as it was announced that version .99D customers would qualify. 5) Usually (and in this case) "the customer is always right,"