Tiny - they're too busy handling the emails!
SDA - Sorry, from your previous post, it wasn't clear that the multiple emails were in response to questions from Prolific. I thought that it was the usual "Well, it's fifteen minutes later and you !@#$* guys STILL haven't responded!!!". If you were a v.99 purchaser, then you will get a free upgrade. It just takes some time, because the database from 5 years ago is a little shaky.
P.S. When I was doing customer service, I found that the customer was usually wrong
