1. Q: Why is the lack of "help" not considered a bug?
A: Because, while a bug is not black and white, it is usually something clearly defined as “preventing the operation of the program.”
While not knowing all the features of the product might be annoying for you, it does not prevent you from simply running it, and enjoying it.
We classify bugs as:
A: Absolute Crash
B: Bad Flaw in functionality
C: Cosmetic or superficial.
D: Deficiency (This is where Help would fall)
E: Enhancement request
Products tend to ship as long as all the As and Bs are fixed.
Lastly, we are planning to build a pretty smart Help file online very soon. Which in my opinion is where ALL manuals and help files should be for all products (software, hardware, and services).
At some point people have to agree to ship a product. Since we improve all of our products, all of the time, we already offer more than companies 10-100 times our size.
Our Release notes (
http://www.lifeglobe.com/product/Gol...fo/release.php) is pretty cool. We now feature it on our main page, and we are about to start migrating it from LifeGlobe back to SereneScreen, and our other sites.