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I've got nothing against Seniors - I'm an AARP member myself. I was just noting that a disproportionately large percentage of our customer-service time is spent with a certain age group from a certain state. Typically, the Aquarium is the only product they have ever bought over the Internet and the only thing they have ever attempted to download. Not that I'm complaining -- I'm glad they get so much joy from the Aquarium when they finally get it up and running. Some of the phone conversations are out of the X-Files. Several have broken down in tears when we finally talk them through the installation and they see the Aquarium running properly for the first time. My pal Kim spent over an hour with one gentleman who just could not find the Fish.scr file anywhere on his computer, even using Search. Turned out he was spelling it Firsh.scr.
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