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Possible Problem with Customer Support emails
Prolific is looking into reports of lost emails over the last couple of weeks. Auden just spoke with a customer who verified that they had sent 3 emails, but none showed up at Prolific. The problem may be limited to AOL customers, as the city library in Burbank has reported that they have been getting complaints from AOL customers for the past several weeks regarding lost emails.
Efforts are underway to track down the problem.
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