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Yes, my association with Microsoft has not worked out very well for me. This is mostly because of their last-minute decision to double the price of the Plus Pack. We had signed on when the idea was to sell the 20-or so utilities/demos/etc, for $19.95 -- about a dollar each. Suddenly it was a $40 item, and the customers were understandably angry at having to pay full price for the real aquarium. They all assumed that even if the Aquarium was a non-Microsoft product, surely the developer got something from the $40.
Upgrades from the Plus Pack account for about a third of our sales, but these customers start out angry, and need a lot of Customer-Support.
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