Customer Service
Thanks to everyone for their advice in how to receive a new keycode. Following is where I stand:
1) I do not use AOL for my registered email address with customer service
2) I have sent multiple emails because I was asked for additional information, and told to follow up with them
3) I have provided all necessary information that would show that I qualify for the free upgrade
4) I originally asked for a free keycode as soon as it was announced that version .99D customers would qualify.
5) Usually (and in this case) "the customer is always right,"
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