I too am having the "email not in database" problem. It sucks to be excited about a product I enjoy and have issues with every new keycode change. I can recall two distinct times when I was left out due to not being in the database and having to email for support (once when a new beta download was announced and then with the first keycode change). It's disappointing to not be included on an updated list with each new frustrating occurrence and its eventual solution. I hope this is the last time I have to deal with such an issue after emailing tech support late Sunday (4/4) night. I adore the product and am thankful for the updates that we customers are given, but what a drag to have the same issue pop up every time.
As said before, it's hard to love such a harsh mistress, especially when she never remembers your name.
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