Upgrade to SereneScreen Marine Aquarium 3.0 keeps asking for CD

mikegriff · 10-03-2010, 01:33 PM

I know this is somethng simple
I'm trying to upgrade to 3.0 from 2.6
All I get is insert CD
I don't have a CD just codes from 2.6, 2.0, 1.0
But I have no where to put them
Any help really appriciated
Thanks in advance
Mike

feldon34 · 10-04-2010, 03:05 AM

This is a design aspect of the SereneScreen.com website which I have had substantial communication and brainstorming with Prolific about.

When you go to purchase an upgrade to Marine Aquarium 3.0 from a previous product, you are prompted to enter an old keycode and the e-mail address used to purchase that product. If the keycode and e-mail address you enter match SereneScreen.com records, then you are taken to a page where you can buy the Download upgrade. However, if the information you enter does not match SereneScreen.com records, and you ignore the subsequent warnings and proceed to purchase an upgrade anyway, then you are buying a CD-ROM only upgrade.

To resolve this issue, you should e-mail service @ serenescreen.com who will locate your records (we can search by keycode, past e-mails, etc.), and replace your CD-ROM keycode with a Download keycode, and then update your e-mail address in the records so future upgrades are painless.

If it's any consolation, this is one of the top issues on SereneScreen.com right now.

mikegriff · 10-04-2010, 11:02 AM

thanks for your quick response.
I will email them now
Mike

mikegriff · 10-04-2010, 03:25 PM

I'm well impressed with the fast response
All working now.
Mike
Gone Fishing :-)

10-03-2010, 01:33 PM	#1
mikegriff Registered Join Date: Oct 2010 Posts: 3	Upgrade to SereneScreen Marine Aquarium 3.0 keeps asking for CD I know this is somethng simple I'm trying to upgrade to 3.0 from 2.6 All I get is insert CD I don't have a CD just codes from 2.6, 2.0, 1.0 But I have no where to put them Any help really appriciated Thanks in advance Mike

10-04-2010, 03:05 AM	#2
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	This is a design aspect of the SereneScreen.com website which I have had substantial communication and brainstorming with Prolific about. When you go to purchase an upgrade to Marine Aquarium 3.0 from a previous product, you are prompted to enter an old keycode and the e-mail address used to purchase that product. If the keycode and e-mail address you enter match SereneScreen.com records, then you are taken to a page where you can buy the Download upgrade. However, if the information you enter does not match SereneScreen.com records, and you ignore the subsequent warnings and proceed to purchase an upgrade anyway, then you are buying a CD-ROM only upgrade. To resolve this issue, you should e-mail service @ serenescreen.com who will locate your records (we can search by keycode, past e-mails, etc.), and replace your CD-ROM keycode with a Download keycode, and then update your e-mail address in the records so future upgrades are painless. If it's any consolation, this is one of the top issues on SereneScreen.com right now. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

10-04-2010, 11:02 AM	#3
mikegriff Registered Join Date: Oct 2010 Posts: 3	thanks for your quick response. I will email them now Mike

10-04-2010, 03:25 PM	#4
mikegriff Registered Join Date: Oct 2010 Posts: 3	I'm well impressed with the fast response All working now. Mike Gone Fishing :-)