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#1 |
Registered
Join Date: Mar 2002
Location: Savannah, Ga.
Posts: 421
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Keycode
How long does it take to get a keycode. I bought the Goldfish Aquarium on 4/24. When I bought it I got a screen that did a countdown, said there was some type of problem, gave me a confirmation number, and I haven't heard anything since. I e-mailed support yesterday and haven't heard anything from them either. Has anyone else had this problem?
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#2 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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It should have arrived almost instantly, certainly within 10 minutes. As with any new release, Customer Support is overwhelmed, but I'm sure they will get back to you soon.
Jim Sachs
Creator of SereneScreen Aquarium |
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#3 |
Sage
Join Date: Apr 2001
Location: West Hills, CA
Posts: 1,529
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When I purchsed it I got an order number AND the keycode on the screen instantly. I then got an email to follow that up.
That was on 4/24. The charge cleared the bank the next day (on a debit card and checking account).
Bat rays? We don't need no stinking bat rays!
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#4 |
Registered
Join Date: Mar 2002
Location: Savannah, Ga.
Posts: 421
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4 days, still no word.
Last edited by loub516; 04-28-2003 at 04:30 PM. |
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#5 |
Registered
Join Date: Mar 2002
Location: Savannah, Ga.
Posts: 421
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5 minutes after I posted this they finally sent the keycode.
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#6 |
Administrator
Join Date: Dec 2000
![]() Location: Tennessee
Posts: 9,725
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Better late than never?
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Michael
Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & Gallery DVD Collection |
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