Possible Problem with Customer Support emails

Jim Sachs · 01-08-2007, 05:55 PM

Prolific is looking into reports of lost emails over the last couple of weeks. Auden just spoke with a customer who verified that they had sent 3 emails, but none showed up at Prolific. The problem may be limited to AOL customers, as the city library in Burbank has reported that they have been getting complaints from AOL customers for the past several weeks regarding lost emails.

Efforts are underway to track down the problem.

DesignRox · 01-16-2007, 02:57 PM

I purchased the Marine Aquarium Version 2.6 Upgrade for Windows recently.
After installing the update version, I attempted to enter the registration code for the purchase. That was not accepted. I looked up the original registration code from the original purchase of Marine Aquarium, and tried using that code on version 2.6 update. Neither code works. The FAQ webpage displays nothing but the catagories for FAQ. It was by searching Google I came upon this website. I am registered for this website as of today. While I understand that every business experiences glitches from time to time, it seems possible that (1) the communicating through emails
is still a problem, not even a reply to note they are experiencing problems. (2) the registration code problems continue to occur. It would be helpful if you could provide a customer service number to phone. (the website offers none) I would like to continue using the product, without viewing a "BUY NOW" reminder every time I sit at my computer. Can you help?

Jim Sachs · 01-16-2007, 06:06 PM

Send me your info by Private Message, and I'll pass it along to Prolific.

There seems to be a surge in emails caught in spam filters lately, both on the Prolific end and the customers' end. Just a few minutes ago a customer found several Prolific replies in their Junk mail box.

01-08-2007, 05:55 PM	#1
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Possible Problem with Customer Support emails Prolific is looking into reports of lost emails over the last couple of weeks. Auden just spoke with a customer who verified that they had sent 3 emails, but none showed up at Prolific. The problem may be limited to AOL customers, as the city library in Burbank has reported that they have been getting complaints from AOL customers for the past several weeks regarding lost emails. Efforts are underway to track down the problem. Jim Sachs Creator of SereneScreen Aquarium

01-16-2007, 06:06 PM	#3
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Send me your info by Private Message, and I'll pass it along to Prolific. There seems to be a surge in emails caught in spam filters lately, both on the Prolific end and the customers' end. Just a few minutes ago a customer found several Prolific replies in their Junk mail box. Jim Sachs Creator of SereneScreen Aquarium

01-16-2007, 02:57 PM	#2
DesignRox Registered Join Date: Jan 2007 Posts: 0	I purchased the Marine Aquarium Version 2.6 Upgrade for Windows recently. After installing the update version, I attempted to enter the registration code for the purchase. That was not accepted. I looked up the original registration code from the original purchase of Marine Aquarium, and tried using that code on version 2.6 update. Neither code works. The FAQ webpage displays nothing but the catagories for FAQ. It was by searching Google I came upon this website. I am registered for this website as of today. While I understand that every business experiences glitches from time to time, it seems possible that (1) the communicating through emails is still a problem, not even a reply to note they are experiencing problems. (2) the registration code problems continue to occur. It would be helpful if you could provide a customer service number to phone. (the website offers none) I would like to continue using the product, without viewing a "BUY NOW" reminder every time I sit at my computer. Can you help?