Keycode Central gone from SereneScreen.com

feldon34 · 01-14-2007, 04:34 PM

Seems impossible to retrieve lost keycodes now.

I click on Keycodes and it takes me here:
https://www.prolific.com/store/error...ogin_incorrect

No matter how many times I login, it is just trying to sell me stuff and I don't see anywhere to view or request my keycodes.

Jim Sachs · 01-15-2007, 10:56 AM

I'll alert Prolific.

Jim Sachs · 01-28-2007, 10:38 AM

The link has been fixed. It's not the link that Morgan posted above, but the real Keycode link on the SereneScreen.com page.
http://www.serenescreen.com/support/lostkeycode.php

feldon34 · 01-31-2007, 11:14 AM

Now it's basically a caveat emptor. If you can't figure out the Keycode retrieval system at Prolific (who can?) then e-mail us.

On the Prolific site, even if you are logged in, you are offered in at least 2 places to Login, which is very confusing. When you are logged in, all offers to login should disappear and be replaced by a Logout link. And there is nothing about Serial numbers, Keycodes, Product Codes, etc. Only "Order History" which if you click randomly about eventually gives you a list of things you've ordered, but since 99L, 1.0, 1.1, and 2.0 are no longer products that Prolific sells, they simply show "Product Deleted".

I can understand why Prolific wanted to move to 1 system, but it needs to be the same level of ease of use that SereneScreen.com now enjoys.

01-14-2007, 04:34 PM	#1
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	Keycode Central gone from SereneScreen.com Seems impossible to retrieve lost keycodes now. I click on Keycodes and it takes me here: https://www.prolific.com/store/error...ogin_incorrect No matter how many times I login, it is just trying to sell me stuff and I don't see anywhere to view or request my keycodes. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

01-15-2007, 10:56 AM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,787	I'll alert Prolific. Jim Sachs Creator of SereneScreen Aquarium

01-28-2007, 10:38 AM	#3
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,787	The link has been fixed. It's not the link that Morgan posted above, but the real Keycode link on the SereneScreen.com page. http://www.serenescreen.com/support/lostkeycode.php Jim Sachs Creator of SereneScreen Aquarium

01-31-2007, 11:14 AM	#4
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	Now it's basically a caveat emptor. If you can't figure out the Keycode retrieval system at Prolific (who can?) then e-mail us. On the Prolific site, even if you are logged in, you are offered in at least 2 places to Login, which is very confusing. When you are logged in, all offers to login should disappear and be replaced by a Logout link. And there is nothing about Serial numbers, Keycodes, Product Codes, etc. Only "Order History" which if you click randomly about eventually gives you a list of things you've ordered, but since 99L, 1.0, 1.1, and 2.0 are no longer products that Prolific sells, they simply show "Product Deleted". I can understand why Prolific wanted to move to 1 system, but it needs to be the same level of ease of use that SereneScreen.com now enjoys. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman