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#21 |
Registered
Join Date: Jul 2004
Posts: 86
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System Restore
Everyone, I think this might have something to do with Window's System Restore feature. I had originally noticed that I had to re-enter my key-code whenever Window's Patch Tuesday's occurred and I installed updates. But yesterday my key-code was lost again and I hadn't installed any updates.
I did, however, install some new software (SQL Server 2014) and that install, as many do, first triggered a System Restore Point. Updates typically also trigger a System Restore Point. To test I manually created a System Restore Point but afterwards my key-code was still there. So I'm still searching for what exactly triggers the loss of the key-code. So, for now, the System Restore Point is at the top of my suspect list, but what about it might be part of the cause is still an unknown.
Sincerely,
S. Justin Gengo "Out of chaos comes order." Nietzsche |
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#22 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Thanks for all the effort.
Jim Sachs
Creator of SereneScreen Aquarium |
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#23 |
Sage
Join Date: Apr 2001
Location: West Hills, CA
Posts: 1,529
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It's not so much having to re-enter the keycoade. That's annoying enough. It's having to re-create the fish list...
Might try exporting all those kys into a single .reg file and see if a one click import will be enough to save some time.
Bat rays? We don't need no stinking bat rays!
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#24 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Edgar at Prolific is pretty sure this is a result of not installing MA3 as an Administrator. Without that, the Key Code can get overwritten with each system update or restore.
Jim Sachs
Creator of SereneScreen Aquarium |
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#25 |
Registered
Join Date: Jul 2004
Posts: 86
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Install as Administrator
Jim,
Thanks! This certainly sounds like it could be the culprit. I have no idea if I ran my original installation as administrator or not. Just a few days ago I installed a round of updates and lost the key-code again. So unfortunately I missed the window to test this. I've uninstalled and reinstalled running the install .exe as administrator. I made certain by running a command prompt as admin and then running the .exe from that command prompt. I'll wait for the next round or two of updates and report back here whether or not my key-code resets again. This will probably take a couple of months to be certain.
Sincerely,
S. Justin Gengo "Out of chaos comes order." Nietzsche |
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#26 |
Registered
Join Date: Jul 2004
Posts: 86
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![]() I'll wait for the next round or two of updates and report back here whether or not my key-code resets again.
This will probably take a couple of months to be certain. ![]() Jim, The first patch Tuesday since I re-installed has come and gone there were many updates installed and, so far so good, my key-code held! I'll report again next month.
Sincerely,
S. Justin Gengo "Out of chaos comes order." Nietzsche |
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#27 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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![]() Jim,
The first patch Tuesday since I re-installed has come and gone there were many updates installed and, so far so good, my key-code held! I'll report again next month. ![]() ![]() |
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#28 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Thanks, guys - glad to hear it.
Jim Sachs
Creator of SereneScreen Aquarium |
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#29 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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![]() Thanks, guys - glad to hear it.
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#30 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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There is nothing in my code which would effect the Windows cut-and-paste functions. There must be something deeper going on.
Jim Sachs
Creator of SereneScreen Aquarium |
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#31 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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![]() There is nothing in my code which would effect the Windows cut-and-paste functions. There must be something deeper going on.
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#32 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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![]() There is nothing in my code which would effect the Windows cut-and-paste functions. There must be something deeper going on.
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#33 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Thanks for getting back to us with that info.
Jim Sachs
Creator of SereneScreen Aquarium |
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#34 |
Sage
Join Date: Apr 2001
Location: West Hills, CA
Posts: 1,529
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![]() Edgar at Prolific is pretty sure this is a result of not installing MA3 as an Administrator. Without that, the Key Code can get overwritten with each system update or restore.
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Bat rays? We don't need no stinking bat rays!
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#35 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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![]() This makes sense. I will try it.
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#36 |
Registered
Join Date: Apr 2014
Posts: 9
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Recurrence
Perhaps this will help isolate the cause:
Over the past few weeks, after reading this thread, re-installing MA3 as administrator (on Win8.1, 64-bit) (by right-clicking the MA3.exe file, selecting 'Run as administrator' - is that the accepted procedure?), disabling 'System restore' for all drives, the annoying problem with having to re-enter the code did not occur for some weeks, even after monthly Microsoft updates. This morning I powered up the PC, started MA3 and got the re-enter the code message again; the only relevant cause I can think of is that yesterday I did some experiments with the MA3 sound/music settings (added a sound track, turned the bubble sound on/off, then turned off the music; now just running sound independently from a player in the background). Therefore, this error happened after the first system reboot after making those changes. |
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#37 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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EricW, thanks for providing your input! I installed MA3 the same way that you described and still have to re-enter the key code periodically. I wouldn't want to disable System Restore as you did though, since I've had to use it in the past to recover from certain troublesome situations.
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#38 |
Registered
Join Date: Apr 2014
Posts: 9
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AudioBill: I have no problem with disabling System Restore because I - religiously - back up my entire system physical drive (all partitions) to an external hard drive. That has "saved me" on numerous enough occasions.
Hope an answer to this problem will be forthcoming soon; it has not happened here since I posted that last message. |
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#39 |
Registered
Join Date: Apr 2014
Posts: 9
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I give up... yesterday MA3 was working fine; this morning was prompted to enter the code again, without any changes specific to MA3 having been made in the last few days, nor any other (manually instigated) software updates. The only software that auto-updates on this machine is Norton Internet Security 2014. (I have Windows Update and also Java disabled from auto-updating - so that I can make an OS backup before the updates.) The restore points are still disabled on all drives. Win8.1 64-bit.
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#40 |
Registered
Join Date: Jun 2014
Location: Chicago suburbs
Posts: 22
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Eric, I'm just as frustrated about this as you! There doesn't seem to be any specific behavior on my part that causes this problem, and MA is the only software on my PC that requires me to continually re-enter the product key code. Very aggravating for software that I have purchased; I could understand if it was a free giveaway.
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