any word of the update on the site - Page 2

foryeshua · 01-07-2002, 07:13 AM

I'm glad to see that they are testing things thoroughly before they release this version for download.

I've been in software development for 10 years now and I gotta say that this is the most incredible program I have ever seen!

Plus, isn't the anticipation of something new a big part of the fun?

feldon34 · 01-07-2002, 09:57 AM

I don't think you have to leave this work for an algorithm, you have e-mail suport I know you weren't serious about that

Support needs to be able to look in an e-mail and plug the info into the database queuy and produce a keycode and mail it off quickly.

There are at least 2 full-time support people at SereneScreen, headed up by Steve, just for the Aquarium.

Occasionally I will get an e-mail from someone who thinks I am the official tech support and start demanding that I "make it work on their ancient system" or something, or demanding 1.0, etc. I'm half-tempted to put up a Wall of Shame of some of the e-mails, with names blotted out of course. But I think Jim would skin me alive.

If even 1/10th of the e-mails tech support gets are like many I get, I have nothing but empathy and sympathy for them.

I've felt that the 99L to 1.0 transition will be a nightmare and I guess I was right. :/

Jim Sachs · 01-07-2002, 10:16 AM

The algorithm must be automatic. Steve already handles 200 emails a day, and the Key-switchover would add several hundred to that. Steve is supposed to be retired, and is now working harder than ever.

Ricordia · 01-07-2002, 08:23 PM

    OK, I see now where the problem lies, and I do want to commend you, Jim, on wanting to produce something far above the norm. I had envisioned a process where I would go to a download page on the site, type in my registration code and the e-mail address I used to get that code, and would then either be taken to a page that has my new registration code and a link to download the new version, or to a page that says my registration code/e-mail pair doesn't match anything in the database, click here to e-mail tech support. This is the norm, and fairly trivial to code. What you are asking the developers for is certainly non-trivial and I will be very impressed if they get it working 100% in the next few months.

    Now that I know where the delay is, I'll just go back to just watching the fish on my screen. Thanks again for an incredible program Jim!

Ricordia

procerus · 01-08-2002, 03:13 PM

Just to change the tone a bit here...

How *utterly wonderful* to hear that I'm getting a Lionfish for free! Thanks Jim.

01-07-2002, 09:57 AM	#22
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	I don't think you have to leave this work for an algorithm, you have e-mail suport I know you weren't serious about that Support needs to be able to look in an e-mail and plug the info into the database queuy and produce a keycode and mail it off quickly. There are at least 2 full-time support people at SereneScreen, headed up by Steve, just for the Aquarium. Occasionally I will get an e-mail from someone who thinks I am the official tech support and start demanding that I "make it work on their ancient system" or something, or demanding 1.0, etc. I'm half-tempted to put up a Wall of Shame of some of the e-mails, with names blotted out of course. But I think Jim would skin me alive. If even 1/10th of the e-mails tech support gets are like many I get, I have nothing but empathy and sympathy for them. I've felt that the 99L to 1.0 transition will be a nightmare and I guess I was right. :/ "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman Last edited by feldon34; 01-07-2002 at 10:05 AM.

01-07-2002, 10:16 AM	#23
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,781	The algorithm must be automatic. Steve already handles 200 emails a day, and the Key-switchover would add several hundred to that. Steve is supposed to be retired, and is now working harder than ever. Jim Sachs Creator of SereneScreen Aquarium

01-07-2002, 08:23 PM	#24
Ricordia Reef Keeper Join Date: Jan 2002 Location: Utah Posts: 17	I see the light...     OK, I see now where the problem lies, and I do want to commend you, Jim, on wanting to produce something far above the norm. I had envisioned a process where I would go to a download page on the site, type in my registration code and the e-mail address I used to get that code, and would then either be taken to a page that has my new registration code and a link to download the new version, or to a page that says my registration code/e-mail pair doesn't match anything in the database, click here to e-mail tech support. This is the norm, and fairly trivial to code. What you are asking the developers for is certainly non-trivial and I will be very impressed if they get it working 100% in the next few months.     Now that I know where the delay is, I'll just go back to just watching the fish on my screen. Thanks again for an incredible program Jim! Ricordia

01-08-2002, 03:13 PM	#25
procerus Registered Join Date: Nov 2001 Location: Rampisham Posts: 9	Wow! A Lionfish! Just to change the tone a bit here... How utterly wonderful to hear that I'm getting a Lionfish for free! Thanks Jim.

01-07-2002, 07:13 AM	#21
foryeshua Registered Join Date: Jan 2002 Location: Marion, Iowa Posts: 1	I'm glad to see that they are testing things thoroughly before they release this version for download. I've been in software development for 10 years now and I gotta say that this is the most incredible program I have ever seen! Plus, isn't the anticipation of something new a big part of the fun?