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#121 |
Leopard Shark
Join Date: Nov 2001
![]() Location: california
Posts: 115
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![]() ![]() I havn't yet been e-mailed a keycode for 2.6, but, when I went to the "Serene Screen" website and clicked on keycodes and submitted my e-mail address for lost keycodes, I got and e-mail with every program's keycode I purchased in the past and also in the list was the keycode for 2.6
I would suggest any one who hasn't gotten a keycode, who thinks they may get one, try this. ![]() ![]() ![]() ![]() |
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#122 |
Registered
Join Date: Apr 2002
Location: Melbourne, Australia
Posts: 46
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I tried the "Lost Keycode" suggestion, but over 9 hours later I have not received any reply at all.
My email address has not changed since I first purchased MA in Jan 2001, so does this mean that I am not in their database? |
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#123 |
Senior Puddle Jumper
Join Date: Jun 2004
![]() Location: California
Posts: 6,017
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Well, we're coming out of the weekend on this part of the pond. Does this mean that internet companies don't get weekends off or regular business hours, they're expected to be open and operating 24/7?
Nothing Changes if Nothing Changes. |
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#124 |
Registered
Join Date: Apr 2002
Location: Melbourne, Australia
Posts: 46
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![]() Well, we're coming out of the weekend on this part of the pond. Does this mean that internet companies don't get weekends off or regular business hours, they're expected to be open and operating 24/7?
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#125 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Many of the "lost keycode" problems will have to be handled manually. The support queue is currently about 130 cases.
Jim Sachs
Creator of SereneScreen Aquarium |
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#126 |
Senior Puddle Jumper
Join Date: Jun 2004
![]() Location: California
Posts: 6,017
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Well, if the automatic part didn't work, then a manual response by a real person may not be forthcoming for another 12 hours or more since it's about 10:30ish PM Sunday evening over here right now.
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#127 |
is pleased
Join Date: Mar 2001
![]() Location: Stockholm, Sweden
Posts: 7,365
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Bob,
Yes there was a "j". There was no "i" though (to not confuse it with an "1"). Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think.
"We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history. |
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#128 |
Forum Administrator
Join Date: Dec 2000
Location: Rock Hill, SC
Posts: 10,939
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![]() It seems that all of Morgan's and my work on web pages is for naught.
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"Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell
"If voting changed anything, they'd make it illegal." - Emma Goldman |
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#129 |
prolificus penguinus
Join Date: Feb 2002
Location: Prolific
Posts: 204
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Here is the latest...
Keycodes: We are still processing all the upgrade keycodes. This process just takes time. We have been generating a keycodes non stop since Friday afternoon. Our estimates are 65 to 108 hours depending upon server load. Email: Once all the keycodes are generated, we will send out email to customers who requested email. We don't to this at the same time as the keycode generation becuase it would add still more time to this whole process. Refunds: For people who purchased the upgrade for $9.95, we are going to be issuing refunds to $5.95. This is going to happen tomorrow. If you are eligible for a free keycode you will get a full refund. |
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#130 |
Sage
Join Date: Apr 2001
Location: West Hills, CA
Posts: 1,529
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"we will send out email to customers who requested email"
I hate to even ask, but when was it we were supposed to have done that? Was it when we purchased or is it something we have to do now? Sorry if the answer is obvious....
Bat rays? We don't need no stinking bat rays!
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#131 |
prolificus penguinus
Join Date: Feb 2002
Location: Prolific
Posts: 204
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Hey Socrates...
When you purchase MA or any of our products, you need to check a box in order for us to send you email. We are an opt in email list, and even this causes some people to report us as SPAMMERS. Best way to get your keycodes: http://www.serenescreen.com/support/regform.php |
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#132 |
Registered
Join Date: Feb 2006
Posts: 72
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I have a question is no big deal at the present, I'm just curious. Will the 3d screen version be 32bit color?
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#133 |
Registered
Join Date: Nov 2001
Location: Evansville, IN
Posts: 33
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Hey bugsymcd24, I tried your method and..... Voila! my keycode for the new upgrade was there. Thanks again for the tip!
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#134 |
Registered
Join Date: Nov 2001
Posts: 186
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I too tried the trick and got my keycode that way. Thanks for the tip.
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#135 |
Registered
Join Date: Feb 2002
Location: Oakdale, CA.
Posts: 113
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Hey Schnaaps, quick question...
Who do I contact about a missing key code? I tried your suggestion following the link in your last post and the return email shows that I have purchased keycodes for Version 1.1, MATPC, and MA2UPGPC. But I also purchased version 99L a real long time ago, (Jan 20, 2001 to be exact), and it doesn't show on the Order Number & Registration Codes email?. I still have all the data for the transaction, (order number, etc.) But I'd like to know who I contact to set the record straight. Personally, I'm not interested in quivelling over $5.95 for the upgrade. I feel the product is worth every penny. But I'd like to set the record straight all the same. Thanks for all the help and support you've given on this forum. Glenn |
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#136 |
what's up doc ?
Join Date: Feb 2002
Location: millbrae,ca
Posts: 410
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tiny....ty
bob
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#137 |
what's up doc ?
Join Date: Feb 2002
Location: millbrae,ca
Posts: 410
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jim..... your new fish are beautiful.....your art work seems to get better and better as you age......why not try a creature pac for this tank, i'm sure just about everyone would buy it....lol
bob
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#138 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Can't be done. The creatues need a 3D background to interact with.
Jim Sachs
Creator of SereneScreen Aquarium |
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#139 |
is pleased
Join Date: Mar 2001
![]() Location: Stockholm, Sweden
Posts: 7,365
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![]() I have a question is no big deal at the present, I'm just curious. Will the 3d screen version be 32bit color?
![]() /Tiny Bits Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think.
"We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history. |
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#140 |
Registered
Join Date: Mar 2003
Location: MIssouri
Posts: 105
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"iMark - If you bought MA, Goldfish, and Sharks, then you are WAY over the $29.90 necessary to qualify for a free upgrade to MA2.6."
According to Auden R., the $29.90 in product purchases pertains ONLY to SERENESCREEN products and DOES NOT include LIFEGLOBE products ....the Goldfish 1 & 2, and/or the Sharks...so to get the free upgrade, you had to have purchased MA and MAT, pretty much what they said from the beginning...Like I said, if I had wanted it, I would have bought it, and the only path to the two new fish is still to purchase the upgrade.... and just for the record, my frustration isn't about a lousy $6 for the upgrade, it's about Prolific's lousy business practices.... Last edited by feldon34; 02-28-2006 at 08:32 AM. |
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