Panning Problem

JEstr · 03-02-2011, 11:52 AM

Hey guys, this is Josh with tech support over at Prolific. I've run into a problem I've not encountered before with a PC version of 3.1. Customer says the the Pan function will not work on his comp. Had him check the settings, and his video card driver seems fine. You guys ever hear of this problem?

Jim Sachs · 03-02-2011, 12:00 PM

Is he spanning across multiple monitors?

JohnWho · 03-03-2011, 09:05 PM

What is the resolution setting of his monitor?

JEstr · 03-04-2011, 04:28 PM

Currently awaiting a DXDiag report from him, at which point I should have more information.

Jim Sachs · 03-04-2011, 05:14 PM

Not sure if anyone here is qualified to read a DXDiag report.
There are really only two possible reasons why it wouldn't pan:
1. Panning isn't turned on (the P key).
2. The scene is already spread out so wide that the whole background is showing, and there is nothing left to pan (spanning across more than one monitor)

Wizwad · 03-04-2011, 05:46 PM

And, just possibly, they need to re-install the latest version of DirectX.

Jim Sachs · 03-04-2011, 07:37 PM

I don't see how the version of DirectX would have any effect unless the scene is completely frozen. If the fish are moving, the background should be able to move, too.

cjmaddy · 03-05-2011, 03:50 AM

Is it possible perhaps this could be another multiple monitor problem something like this one....
https://www.feldoncentral.com/forums...99&#post107999
(Though in that case it was the fish that didn't move, but the background did!)

Jim Sachs · 03-05-2011, 04:48 PM

No, that was an actual bug, which I fixed long ago.

cjmaddy · 03-06-2011, 06:16 AM

Whatever it is, I agree with Mark.... It's always worth trying a re-install of DirectX.
I never fail to be amazed at the effect re-installing DirectX can have after experiencing visual problems.
Though trying to solve any problem when you aren't given any details, is a thankless and pointless exercise!

03-02-2011, 11:52 AM	#1
JEstr Customer Service Join Date: Nov 2007 Posts: 15	Panning Problem Hey guys, this is Josh with tech support over at Prolific. I've run into a problem I've not encountered before with a PC version of 3.1. Customer says the the Pan function will not work on his comp. Had him check the settings, and his video card driver seems fine. You guys ever hear of this problem? Customer Support Prolific Publishing

03-02-2011, 12:00 PM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,788	Is he spanning across multiple monitors? Jim Sachs Creator of SereneScreen Aquarium

03-03-2011, 09:05 PM	#3
JohnWho Registered Join Date: Sep 2009 Location: Tampa Bay Area, Florida Posts: 486	What is the resolution setting of his monitor? I know you think you understand what you thought I said, but I'm not sure you realize that what you heard is not what I meant!

03-04-2011, 04:28 PM	#4
JEstr Customer Service Join Date: Nov 2007 Posts: 15	Currently awaiting a DXDiag report from him, at which point I should have more information. Customer Support Prolific Publishing

03-04-2011, 05:14 PM	#5
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,788	Not sure if anyone here is qualified to read a DXDiag report. There are really only two possible reasons why it wouldn't pan: 1. Panning isn't turned on (the P key). 2. The scene is already spread out so wide that the whole background is showing, and there is nothing left to pan (spanning across more than one monitor) Jim Sachs Creator of SereneScreen Aquarium

03-04-2011, 05:46 PM	#6
Wizwad Only me... Join Date: Mar 2003 Location: Essex, England Posts: 2,584	And, just possibly, they need to re-install the latest version of DirectX. Mark ----------- Intel i7 12700K \| Aorus Z690 Pro \| Corsair DDR5 5600 32GB \| Asus Dual RTX3060ti 6GB v2 Mini OC \| Corsair RM850 Gold PSU \| 1TB NVMe M.2 WD Black SN850 \| 4TB Seagate BarraCuda HDD \| Corsair Airflow 5000D Case \| HP 32QHD 4K Monitor \| Windows 11 x64 Professional

03-04-2011, 07:37 PM	#7
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,788	I don't see how the version of DirectX would have any effect unless the scene is completely frozen. If the fish are moving, the background should be able to move, too. Jim Sachs Creator of SereneScreen Aquarium

03-05-2011, 03:50 AM	#8
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Is it possible perhaps this could be another multiple monitor problem something like this one.... https://www.feldoncentral.com/forums...99&#post107999 (Though in that case it was the fish that didn't move, but the background did!)

03-05-2011, 04:48 PM	#9
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,788	No, that was an actual bug, which I fixed long ago. Jim Sachs Creator of SereneScreen Aquarium

03-06-2011, 06:16 AM	#10
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Whatever it is, I agree with Mark.... It's always worth trying a re-install of DirectX. I never fail to be amazed at the effect re-installing DirectX can have after experiencing visual problems. Though trying to solve any problem when you aren't given any details, is a thankless and pointless exercise!