trying to reach tech support...

[andyslater]

Hi,

I bought an upgrade to Marine Aquarium on 23 December, and am having trouble with the reg code.

So... I've emailed customer support at service@serenescreen.com and ppiadmin@prolific.com several times about it, but have received no reply at all, some two weeks later.

Does anyone have any suggestions about who I should contact in order to get the problem resolved?

The original product was great - but I'd love to get the upgrade working.

Help!!

Andrew

[Jav400]

What is your problem with the code? Are you sure you are entering it correctly? Make sure there are no extra spaces anywhere when you enter it.

[Jim Sachs]

Because of the holidays Prolific Tech support is way behind with emails. Emailing several times just clogs up the system even further.

[feldon34]

The registration code should be part of your name, followed by 15 letters and numbers. Make sure you're not trying to enter the customer number.

If you bought an upgrade to Marine Aquarium 2.6, make sure you have installed 2.6 and are entering your keycode into the right version.

[andyslater]

Thanks, guys. The problem would seem to be that I've been sent an upgrade code for the CD version, rather than the download version. (My old version was a download version for which I still have the reg code.)

In view of Jim's comments about the mail backlog, I'll wait until the support guys get back to me with a solution.

[andyslater]

Still no response at all from tech support, Jim: can you confirm whether the mail backlog has been cleared yet?

Regards,

Andrew

[Jim Sachs]

It turns out that there was a mail glitch and a bunch of emials were sent to the Junk bin. Auden has been going through them manually. Send me your info my private message, and I'll check on your case.