Keycode

loub516 · 04-26-2003, 09:51 AM

How long does it take to get a keycode. I bought the Goldfish Aquarium on 4/24. When I bought it I got a screen that did a countdown, said there was some type of problem, gave me a confirmation number, and I haven't heard anything since. I e-mailed support yesterday and haven't heard anything from them either. Has anyone else had this problem?

Jim Sachs · 04-26-2003, 10:43 AM

It should have arrived almost instantly, certainly within 10 minutes. As with any new release, Customer Support is overwhelmed, but I'm sure they will get back to you soon.

Socrates · 04-26-2003, 05:28 PM

When I purchsed it I got an order number AND the keycode on the screen instantly. I then got an email to follow that up.

That was on 4/24.

The charge cleared the bank the next day (on a debit card and checking account).

loub516 · 04-28-2003, 03:46 PM

4 days, still no word.

loub516 · 04-28-2003, 04:29 PM

5 minutes after I posted this they finally sent the keycode.

Jav400 · 04-28-2003, 05:17 PM

Better late than never?

04-26-2003, 09:51 AM	#1
loub516 Registered Join Date: Mar 2002 Location: Savannah, Ga. Posts: 421	Keycode How long does it take to get a keycode. I bought the Goldfish Aquarium on 4/24. When I bought it I got a screen that did a countdown, said there was some type of problem, gave me a confirmation number, and I haven't heard anything since. I e-mailed support yesterday and haven't heard anything from them either. Has anyone else had this problem?

04-26-2003, 10:43 AM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,788	It should have arrived almost instantly, certainly within 10 minutes. As with any new release, Customer Support is overwhelmed, but I'm sure they will get back to you soon. Jim Sachs Creator of SereneScreen Aquarium

04-26-2003, 05:28 PM	#3
Socrates Sage Join Date: Apr 2001 Location: West Hills, CA Posts: 1,529	When I purchsed it I got an order number AND the keycode on the screen instantly. I then got an email to follow that up. That was on 4/24. The charge cleared the bank the next day (on a debit card and checking account). Bat rays? We don't need no stinking bat rays!

04-28-2003, 03:46 PM	#4
loub516 Registered Join Date: Mar 2002 Location: Savannah, Ga. Posts: 421	4 days, still no word. Last edited by loub516; 04-28-2003 at 04:30 PM.

04-28-2003, 05:17 PM	#6
Jav400 Administrator Join Date: Dec 2000 Location: Tennessee Posts: 9,725	Better late than never? Michael Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & *Gallery* DVD Collection

04-28-2003, 04:29 PM	#5
loub516 Registered Join Date: Mar 2002 Location: Savannah, Ga. Posts: 421	5 minutes after I posted this they finally sent the keycode.