Help with valid keycode

tadam · 01-14-2015, 05:55 PM

I recently upgraded to MA3.2 but when I copy and pasted in my keycode, I received the message "please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version.

The error message almosts makes me believe that I should be running a MA3.3 version.

My OS is Windows 8.1. Please advise and thank you.

tadam · 01-14-2015, 06:03 PM

I recently upgraded to MA3.2 but when I tried to copy and paste my keycode, I receive this error message:

"please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version.

My OS in Windows 8.1. Please advise.

Jim Sachs · 01-15-2015, 09:19 AM

MA 3.3 is a free upgrade, so it should recognize a previous Key Code. Where did you get your original Key Code?

tadam · 01-15-2015, 11:52 AM

Jim,

2 things......

>I received my keycode from an e-mail confirming my orde and download from Prolific Publishing's site

>They did not offer MA3.3, only MA3.2 which is what I downloaded.

Thank you,

Tim

tadam · 01-15-2015, 02:59 PM

I received my keycode (actually have 3) from an e-mail from SereneScreen.

The site does not have MA 3.3 only 3.2. Where can I get 3.3? The error message I am receiving feels like it is expecting that I have MA 3.3.

Thank you.

Jim Sachs · 01-15-2015, 09:32 PM

The text on the site has not yet been updated, but the download file is actually 3.3.

Make sure you are downloading the right file. This is the link:
https://prolific.s3.amazonaws.com/Ma...eAquarium3.exe

Let me know if pasting in your Key Code doesn't work with this. (Also make sure you're not accidenatlly grabbing spaces or extra characters when you copy and paste.)

tadam · 01-16-2015, 03:41 PM

Jim,

I downloaded the link but am still getting the same error message referenced in my first post. I also hand typed in the keycode but still received the same error message.
Please advise.

tadam · 01-18-2015, 09:24 AM

I just thought of something.....my previous versions were all on another laptop which is now toast. Would the fact that I never had a full blown version on my present PC have anything to do with the error message I am receiving? It seems from the intent of the message that it expects I was running a previous full version of MA.

Ralph · 01-18-2015, 02:32 PM

I don't think there is any version that is not "full blown". With a valid license you "just" enable the option to use more fish.... I think. You mentioned that you have 3 key codes.. are you sure you are using the latest one?

tadam · 01-18-2015, 02:54 PM

I am using the most current keycode. I have never ran into this before, very frustrating.

Jim Sachs · 01-18-2015, 10:53 PM

Ralph is right - every version is a full version. The Key Code simply unlocks all the fish.
Send me a Private Message with the Key Code you're attempting to use, and I'll check it out.

tadam · 01-19-2015, 04:42 AM

PM sent.

Jim Sachs · 01-19-2015, 09:30 AM

For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam.

cjmaddy · 01-19-2015, 10:29 AM

Jim, could I suggest that whilst Prolific are issuing that key code, they spend a moment updating 3.2 on your web page to read 3.3 ?

It can't take more than a minute or two, and would save you all your repeated explaining.

.... Just a thought...

Jim Sachs · 01-20-2015, 08:59 PM

Different people for Key Code lookups and web maintenance.

LAL · 02-28-2015, 05:33 PM

I AM HAVING A HECK OF A TIME TOO.

I can't get the upgrade keycode to work. I have my original V 1.0 CD and I have loaded the 3.3 version provided on the link above by Jim. I have contacted Customer Service and have not been helped. What do I need to do to get the program loaded on my home PC (has CD drive) and work Laptop (No CD drive)?

Thanks for you help!

Porthos · 03-10-2015, 09:03 AM

I bought the upgrade to 3.3 a few days ago and had the 2.6 installed on my computer and I too still get the Please insert a previous version of Marine Aquarium CD to upgrade to 3.3". error message.

Porthos · 03-14-2015, 07:29 AM

Originally posted by Jim Sachs:

For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam.

I bought the upgrade over a week ago, and I had an earlier version installed and It still asked to load the cd, so that didn't work for me. ( I originally bought the download version 2.6)

feldon34 · 03-14-2015, 06:16 PM

LAL and Porthos' posts have now been approved. Thanks for your patience!

Porthos · 03-18-2015, 05:43 AM

Got new keycode via email. Thank you.

01-14-2015, 05:55 PM	#1
tadam Registered Join Date: Jan 2015 Posts: 8	Help with valid keycode I recently upgraded to MA3.2 but when I copy and pasted in my keycode, I received the message "please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version. The error message almosts makes me believe that I should be running a MA3.3 version. My OS is Windows 8.1. Please advise and thank you.

01-14-2015, 06:03 PM	#2
tadam Registered Join Date: Jan 2015 Posts: 8	Help with valid keycode I recently upgraded to MA3.2 but when I tried to copy and paste my keycode, I receive this error message: "please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version. My OS in Windows 8.1. Please advise.

01-15-2015, 09:19 AM	#3
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	MA 3.3 is a free upgrade, so it should recognize a previous Key Code. Where did you get your original Key Code? Jim Sachs Creator of SereneScreen Aquarium

01-15-2015, 09:32 PM	#6
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	The text on the site has not yet been updated, but the download file is actually 3.3. Make sure you are downloading the right file. This is the link: https://prolific.s3.amazonaws.com/Ma...eAquarium3.exe Let me know if pasting in your Key Code doesn't work with this. (Also make sure you're not accidenatlly grabbing spaces or extra characters when you copy and paste.) Jim Sachs Creator of SereneScreen Aquarium

01-16-2015, 03:41 PM	#7
tadam Registered Join Date: Jan 2015 Posts: 8	Jim, I downloaded the link but am still getting the same error message referenced in my first post. I also hand typed in the keycode but still received the same error message. Please advise. Last edited by tadam; 01-17-2015 at 10:11 AM.

01-15-2015, 11:52 AM	#4
tadam Registered Join Date: Jan 2015 Posts: 8	Jim, 2 things...... >I received my keycode from an e-mail confirming my orde and download from Prolific Publishing's site >They did not offer MA3.3, only MA3.2 which is what I downloaded. Thank you, Tim

01-15-2015, 02:59 PM	#5
tadam Registered Join Date: Jan 2015 Posts: 8	I received my keycode (actually have 3) from an e-mail from SereneScreen. The site does not have MA 3.3 only 3.2. Where can I get 3.3? The error message I am receiving feels like it is expecting that I have MA 3.3. Thank you.

01-18-2015, 09:24 AM	#8
tadam Registered Join Date: Jan 2015 Posts: 8	I just thought of something.....my previous versions were all on another laptop which is now toast. Would the fact that I never had a full blown version on my present PC have anything to do with the error message I am receiving? It seems from the intent of the message that it expects I was running a previous full version of MA.

01-18-2015, 02:32 PM	#9
Ralph Retired Join Date: Jan 2002 Location: Edmonton Alberta Ca Posts: 2,443	I don't think there is any version that is not "full blown". With a valid license you "just" enable the option to use more fish.... I think. You mentioned that you have 3 key codes.. are you sure you are using the latest one? Ludwig Wittgenstein (1889 – 1951) The limits of my language are the limits of my mind. All I know is what I have words for.

01-18-2015, 02:54 PM	#10
tadam Registered Join Date: Jan 2015 Posts: 8	I am using the most current keycode. I have never ran into this before, very frustrating.

01-18-2015, 10:53 PM	#11
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Ralph is right - every version is a full version. The Key Code simply unlocks all the fish. Send me a Private Message with the Key Code you're attempting to use, and I'll check it out. Jim Sachs Creator of SereneScreen Aquarium

01-19-2015, 04:42 AM	#12
tadam Registered Join Date: Jan 2015 Posts: 8	PM sent.

01-19-2015, 09:30 AM	#13
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam. Jim Sachs Creator of SereneScreen Aquarium

01-19-2015, 10:29 AM	#14
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Jim, could I suggest that whilst Prolific are issuing that key code, they spend a moment updating 3.2 on your web page to read 3.3 ? It can't take more than a minute or two, and would save you all your repeated explaining. .... Just a thought...

01-20-2015, 08:59 PM	#15
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Different people for Key Code lookups and web maintenance. Jim Sachs Creator of SereneScreen Aquarium

02-28-2015, 05:33 PM	#16
LAL Registered User Join Date: Feb 2015 Location: CA Posts: 2	I AM HAVING A HECK OF A TIME TOO. I can't get the upgrade keycode to work. I have my original V 1.0 CD and I have loaded the 3.3 version provided on the link above by Jim. I have contacted Customer Service and have not been helped. What do I need to do to get the program loaded on my home PC (has CD drive) and work Laptop (No CD drive)? Thanks for you help!

03-10-2015, 09:03 AM	#17
Porthos Registered Join Date: Mar 2015 Location: Ireland Posts: 3	I bought the upgrade to 3.3 a few days ago and had the 2.6 installed on my computer and I too still get the Please insert a previous version of Marine Aquarium CD to upgrade to 3.3". error message.

03-14-2015, 07:29 AM	#18
Porthos Registered Join Date: Mar 2015 Location: Ireland Posts: 3	Originally posted by Jim Sachs: For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam. I bought the upgrade over a week ago, and I had an earlier version installed and It still asked to load the cd, so that didn't work for me. ( I originally bought the download version 2.6)

03-14-2015, 06:16 PM	#19
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	LAL and Porthos' posts have now been approved. Thanks for your patience! "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

03-18-2015, 05:43 AM	#20
Porthos Registered Join Date: Mar 2015 Location: Ireland Posts: 3	Got new keycode via email. Thank you.