Keycode via email?

Deezul · 09-04-2007, 09:52 PM

Formatted my PC, what a CHORE....anyways I don't have the key/lost it. I requested an emailed key from serenescreen.com but nothing recieved in 2hrs....help!

Tiny Turtle · 09-05-2007, 07:47 AM

That's because it's not an automated service. Someone at serenescreen/Prolific will manually have to look your code up and send it to you. Two hours is IMO nothing.

Deezul · 09-05-2007, 09:35 AM

its the next day and nothing yet

I was under the impression it was automated, guess not....I want my ssaver back!

Jim Sachs · 09-05-2007, 11:59 AM

The "Recover Keycode" button on the SereneScreen page is supposed to be automated. If the email address you type in matches the one where the Key was originally sent, then it should just send it again.

feldon34 · 09-05-2007, 01:41 PM

Recovery Keycode worked great about a year ago. Then it was redesigned to connect to Prolific's convoluted customer database system. I am not a dumb guy but it took me about 10 tries to figure out how to login to Prolific's website and view my keycodes. Just the names of the buttons and labels of stuff is very unintuitive. Perhaps I should write a tutorial on how to get your keycode.

patscarr · 09-06-2007, 06:56 AM

Originally posted by feldon31:

Perhaps I should write a tutorial on how to get your keycode.

Not a bad idea since we have that question pop up quite often.

Deezul · 09-06-2007, 02:35 PM

well I did the whole recover thing 2 days ago...no key. Is there somewhere to call or something?

cjmaddy · 11-09-2007, 03:49 PM

I think I need a tutorial also. - I've just failed miserably to recover my Goldfish keycode!

When I finally found the page that offered to "E-Mail me my Key Code!". - It answered saying, "Could not execute Query"

Tiny Turtle · 11-09-2007, 04:05 PM

That's probably good news if you are Mr. Query!

cjmaddy · 11-09-2007, 05:52 PM

After more searching, I've now found a list of my 'Order history', all the Keycodes are there, except for Goldfish 2.0, which seems to have been, "(Deleted from database)"

Not good news, - for me, ... or Mr Query!

Ralph · 11-09-2007, 10:32 PM

The email back worked for me.. went to http://www.serenescreen.com/ clicked on the "keycode"... went to a page where I input my email address and my keys were sent back in an instant. Not a "history" though.. just key codes that covered all the various versions (4 for me) of Serene Screen.

Jim Sachs · 11-09-2007, 10:51 PM

I'm sure somebody at Prolific will help you, Cliff - once we attract their attention. There could be a minor problem getting a Goldfish keycode from the SereneScreen site using the automatic function, since it's a LifeGlobe product and not SereneScreen.

cjmaddy · 11-10-2007, 05:03 AM

Thanks, Ralph. - This morning I had an email waiting for me with 4 MA codes, 1 Sharks 2.0 code, and 1 Goldfish 1.0 code, - I think the delay getting a reply was at my end, (I've been having some problems receiving emails this last day or so).

Jim, - I started my search at LifeGlobe, then via Goldfish Aquarium 2, and the FAQ for lost Keycodes. Then ... Sign In / Orders history / Search All dates / Check all / Invoices for selected. ... This revealed 8 keycodes, 4 for MA, 1 for Sharks 2, 1 for Goldfish 1, and 2 keycodes where the 'Product' was marked as "(deleted from database)" - I assume the deleted ones are for Goldfish 2.

Back in May, I was critical about the plants in Goldfish 2, - Eric asked, "Could I trouble you all to articulate what you dislike most about the plants? Just so I don't fix the wrong things...". - I did! ... Apparently it is not wise to be truthful. - What Prolific gives you free for beta testing, Prolific can also take away. - Goldfish 2 stoped working shortly after that! - The Goldfish Keycodes no longer work.

patscarr · 11-10-2007, 05:52 AM

Hahahaha! Cliff, I'm sure that is not the reason.

cjmaddy · 11-10-2007, 06:05 AM

You have more faith in Prolific than I have!

patscarr · 11-10-2007, 08:01 AM

I believe beta testing key codes may be deleted or deactivated once beta testing is finished and I also believe that when this happens, a simple post in the beta test thread or perhaps a PM or an email to the beta test liaison should do the trick.

cjmaddy · 11-10-2007, 09:14 AM

Agreed. - I am more than willing to buy a GA 2 Windows Upgrade for my GA 1 screensaver. But deactivating my GA 2 keycode, without any notification, after having been in on GA from the start, is not the way, IMO, to treat beta testers. - Prolific have failed to impress on a number of occasions.

patscarr · 11-10-2007, 11:07 AM

Cliff. I am telling you that Prolific did not deactivate your beta testing key code because you were too critical during beta testing. I am telling you that all beta testing key codes become obsolete when beta testing is finished and that if you were a beta tester you can easily get another free key code for the final release version by simply PMing, e-mailing, or posting somewhere to someone in the know. Is that clear enough?

If you are trying to tell me that Prolific deactivated your free final release version key code because they held some ill will toward you and your stiff criticism, I don't believe it at all.

I don't know why there are so many Prolific bashers on this forum. I love them! I paid for one product 6 years ago. Gosh! Has it been six years already?

I can't even remember the version letter anymore. Was it L, maybe? It was the one just before it became 1. Which letter was that? Anyways, since then, I've gotten several upgrades, been involved in beta testing, gotten another 4 products for free, get the latest news on future products, (Let's go, three point oh!) and get to use this lovely forum to tell people I've never met that my daughter was born or that I'm moving, again. Keep up the awesome work Prolific!

Jim Sachs · 11-10-2007, 11:24 AM

Nearly all companies which use Beta testing put time limits in the code. They don't want a bunch of unfinished programs floating around for years.

Cliff - I'll see what Prolific can do for you regarding a Goldfish Key. As far as criticism and deactivation goes (I know you're kidding about it), there is no connection. The request for input was from Eric personally, no one at Prolific would have even been aware of it. Eric is one of the most honest and straightforward guys I've ever met. If he asks for criticism, believe me he is prepared for criticism. His ego will not be bruised by it. With a shelf full of trophies (yes, even an Academy Award), he has nothing to prove.

Pat - While they've been a good, honest company for me to deal with (incredibly rare nowadays), Prolific can't take credit for quite everything you mention. This wonderful Forum is the sole creation of Morgan. As for the lovely people who frequent it - well I guess they are sort of responsible for themselves

cjmaddy · 11-10-2007, 11:49 AM

I hear what you are saying, Pat. (Very clearly!

) - But you can't know that that is what happens. In fact that has NEVER happened in the past to my beta testing key codes. ALL the others still work! (Except for Goldfish 2).

Why are there so many Prolific bashers on this forum? ... Probably because we are not wearing rose tinted glasses. Perhaps if you received the sort of emails that I have from Reichart, you might see things differently.

If we can't report things as we see them, then beta testing becomes pointless. If all they want is positive comment, (and loving praise

), then a group of yes-men will fill the bill. (...And a bug-ridden product would be the result). We are not owned or paid by Prolific, we do the work for no payment, our only reward is a keycode. Which looks like it has now timed-out.
At the very least, they could offer us the final product at a reduced rate. - Though I think I might tell them what they can do with it!

Without doubt, the fish in GA are the stars! - But the plants and background pale into the shadows when compared to Marine Aquarium or Dream Aquarium.

And BTW, - it is not Prolific, that we have to thank for this forum etc. ... it is J Sachs, Michael and Morgan.

In fact, if you saw some of the PMs that I have received over the years, you might be very surprised at who else agrees with me about Prolific.

09-04-2007, 09:52 PM	#1
Deezul Registered Join Date: Aug 2006 Posts: 11	Keycode via email? Formatted my PC, what a CHORE....anyways I don't have the key/lost it. I requested an emailed key from serenescreen.com but nothing recieved in 2hrs....help!

09-05-2007, 07:47 AM	#2
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	That's because it's not an automated service. Someone at serenescreen/Prolific will manually have to look your code up and send it to you. Two hours is IMO nothing. Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.

09-05-2007, 11:59 AM	#4
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	The "Recover Keycode" button on the SereneScreen page is supposed to be automated. If the email address you type in matches the one where the Key was originally sent, then it should just send it again. Jim Sachs Creator of SereneScreen Aquarium

09-05-2007, 01:41 PM	#5
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,939	Recovery Keycode worked great about a year ago. Then it was redesigned to connect to Prolific's convoluted customer database system. I am not a dumb guy but it took me about 10 tries to figure out how to login to Prolific's website and view my keycodes. Just the names of the buttons and labels of stuff is very unintuitive. Perhaps I should write a tutorial on how to get your keycode. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

09-06-2007, 06:56 AM	#6
patscarr Pet Shark Join Date: Nov 2001 Location: Back in Buffalo Posts: 5,455	Originally posted by feldon31: Perhaps I should write a tutorial on how to get your keycode. Not a bad idea since we have that question pop up quite often. Patrick

09-05-2007, 09:35 AM	#3
Deezul Registered Join Date: Aug 2006 Posts: 11	its the next day and nothing yet I was under the impression it was automated, guess not....I want my ssaver back!

09-06-2007, 02:35 PM	#7
Deezul Registered Join Date: Aug 2006 Posts: 11	well I did the whole recover thing 2 days ago...no key. Is there somewhere to call or something?

11-09-2007, 03:49 PM	#8
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	I think I need a tutorial also. - I've just failed miserably to recover my Goldfish keycode! When I finally found the page that offered to "E-Mail me my Key Code!". - It answered saying, "Could not execute Query"

11-09-2007, 04:05 PM	#9
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	That's probably good news if you are Mr. Query! Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.

11-09-2007, 05:52 PM	#10
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	After more searching, I've now found a list of my 'Order history', all the Keycodes are there, except for Goldfish 2.0, which seems to have been, "(Deleted from database)" Not good news, - for me, ... or Mr Query!

11-09-2007, 10:32 PM	#11
Ralph Retired Join Date: Jan 2002 Location: Edmonton Alberta Ca Posts: 2,443	The email back worked for me.. went to http://www.serenescreen.com/ clicked on the "keycode"... went to a page where I input my email address and my keys were sent back in an instant. Not a "history" though.. just key codes that covered all the various versions (4 for me) of Serene Screen.

11-09-2007, 10:51 PM	#12
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	I'm sure somebody at Prolific will help you, Cliff - once we attract their attention. There could be a minor problem getting a Goldfish keycode from the SereneScreen site using the automatic function, since it's a LifeGlobe product and not SereneScreen. Jim Sachs Creator of SereneScreen Aquarium

11-10-2007, 05:03 AM	#13
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Thanks, Ralph. - This morning I had an email waiting for me with 4 MA codes, 1 Sharks 2.0 code, and 1 Goldfish 1.0 code, - I think the delay getting a reply was at my end, (I've been having some problems receiving emails this last day or so). Jim, - I started my search at LifeGlobe, then via Goldfish Aquarium 2, and the FAQ for lost Keycodes. Then ... Sign In / Orders history / Search All dates / Check all / Invoices for selected. ... This revealed 8 keycodes, 4 for MA, 1 for Sharks 2, 1 for Goldfish 1, and 2 keycodes where the 'Product' was marked as "(deleted from database)" - I assume the deleted ones are for Goldfish 2. Back in May, I was critical about the plants in Goldfish 2, - Eric asked, "Could I trouble you all to articulate what you dislike most about the plants? Just so I don't fix the wrong things...". - I did! ... Apparently it is not wise to be truthful. - What Prolific gives you free for beta testing, Prolific can also take away. - Goldfish 2 stoped working shortly after that! - The Goldfish Keycodes no longer work.

11-10-2007, 05:52 AM	#14
patscarr Pet Shark Join Date: Nov 2001 Location: Back in Buffalo Posts: 5,455	Hahahaha! Cliff, I'm sure that is not the reason. Patrick

11-10-2007, 06:05 AM	#15
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	You have more faith in Prolific than I have!

11-10-2007, 08:01 AM	#16
patscarr Pet Shark Join Date: Nov 2001 Location: Back in Buffalo Posts: 5,455	I believe beta testing key codes may be deleted or deactivated once beta testing is finished and I also believe that when this happens, a simple post in the beta test thread or perhaps a PM or an email to the beta test liaison should do the trick. Patrick

11-10-2007, 09:14 AM	#17
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Agreed. - I am more than willing to buy a GA 2 Windows Upgrade for my GA 1 screensaver. But deactivating my GA 2 keycode, without any notification, after having been in on GA from the start, is not the way, IMO, to treat beta testers. - Prolific have failed to impress on a number of occasions.

11-10-2007, 11:07 AM	#18
patscarr Pet Shark Join Date: Nov 2001 Location: Back in Buffalo Posts: 5,455	Cliff. I am telling you that Prolific did not deactivate your beta testing key code because you were too critical during beta testing. I am telling you that all beta testing key codes become obsolete when beta testing is finished and that if you were a beta tester you can easily get another free key code for the final release version by simply PMing, e-mailing, or posting somewhere to someone in the know. Is that clear enough? If you are trying to tell me that Prolific deactivated your free final release version key code because they held some ill will toward you and your stiff criticism, I don't believe it at all. I don't know why there are so many Prolific bashers on this forum. I love them! I paid for one product 6 years ago. Gosh! Has it been six years already? I can't even remember the version letter anymore. Was it L, maybe? It was the one just before it became 1. Which letter was that? Anyways, since then, I've gotten several upgrades, been involved in beta testing, gotten another 4 products for free, get the latest news on future products, (Let's go, three point oh!) and get to use this lovely forum to tell people I've never met that my daughter was born or that I'm moving, again. Keep up the awesome work Prolific! Patrick

11-10-2007, 11:24 AM	#19
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Nearly all companies which use Beta testing put time limits in the code. They don't want a bunch of unfinished programs floating around for years. Cliff - I'll see what Prolific can do for you regarding a Goldfish Key. As far as criticism and deactivation goes (I know you're kidding about it), there is no connection. The request for input was from Eric personally, no one at Prolific would have even been aware of it. Eric is one of the most honest and straightforward guys I've ever met. If he asks for criticism, believe me he is prepared for criticism. His ego will not be bruised by it. With a shelf full of trophies (yes, even an Academy Award), he has nothing to prove. Pat - While they've been a good, honest company for me to deal with (incredibly rare nowadays), Prolific can't take credit for quite everything you mention. This wonderful Forum is the sole creation of Morgan. As for the lovely people who frequent it - well I guess they are sort of responsible for themselves Jim Sachs Creator of SereneScreen Aquarium

11-10-2007, 11:49 AM	#20
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	I hear what you are saying, Pat. (Very clearly! ) - But you can't know that that is what happens. In fact that has NEVER happened in the past to my beta testing key codes. ALL the others still work! (Except for Goldfish 2). Why are there so many Prolific bashers on this forum? ... Probably because we are not wearing rose tinted glasses. Perhaps if you received the sort of emails that I have from Reichart, you might see things differently. If we can't report things as we see them, then beta testing becomes pointless. If all they want is positive comment, (and loving praise ), then a group of yes-men will fill the bill. (...And a bug-ridden product would be the result). We are not owned or paid by Prolific, we do the work for no payment, our only reward is a keycode. Which looks like it has now timed-out. At the very least, they could offer us the final product at a reduced rate. - Though I think I might tell them what they can do with it! Without doubt, the fish in GA are the stars! - But the plants and background pale into the shadows when compared to Marine Aquarium or Dream Aquarium. And BTW, - it is not Prolific, that we have to thank for this forum etc. ... it is J Sachs, Michael and Morgan. In fact, if you saw some of the PMs that I have received over the years, you might be very surprised at who else agrees with me about Prolific.