![]() |
|||||||||||||||||||||||||||||
![]() |
Home | ![]() |
Register | ![]() |
Arcade | ![]() |
Gallery | ![]() |
Chatroom | ![]() |
Members | ![]() |
Today's Posts | ![]() |
Search | ![]() |
Log In | ![]() |
|
Notices |
![]() |
|
Thread Tools |
![]() |
#1 |
Customer Service
Join Date: Nov 2007
Posts: 15
|
Panning Problem
Hey guys, this is Josh with tech support over at Prolific. I've run into a problem I've not encountered before with a PC version of 3.1. Customer says the the Pan function will not work on his comp. Had him check the settings, and his video card driver seems fine. You guys ever hear of this problem?
Customer Support
Prolific Publishing |
![]() |
![]() |
![]() |
#2 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
|
Is he spanning across multiple monitors?
Jim Sachs
Creator of SereneScreen Aquarium |
![]() |
![]() |
![]() |
#3 |
Registered
Join Date: Sep 2009
Location: Tampa Bay Area, Florida
Posts: 486
|
What is the resolution setting of his monitor?
I know you think you understand what you thought I said, but I'm not sure you realize that what you heard is not what I meant!
|
![]() |
![]() |
![]() |
#4 |
Customer Service
Join Date: Nov 2007
Posts: 15
|
Currently awaiting a DXDiag report from him, at which point I should have more information.
Customer Support
Prolific Publishing |
![]() |
![]() |
![]() |
#5 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
|
Not sure if anyone here is qualified to read a DXDiag report.
There are really only two possible reasons why it wouldn't pan: 1. Panning isn't turned on (the P key). 2. The scene is already spread out so wide that the whole background is showing, and there is nothing left to pan (spanning across more than one monitor)
Jim Sachs
Creator of SereneScreen Aquarium |
![]() |
![]() |
![]() |
#6 |
Only me...
Join Date: Mar 2003
Location: Essex, England
Posts: 2,584
|
And, just possibly, they need to re-install the latest version of DirectX.
![]()
Mark
----------- Intel i7 12700K | Aorus Z690 Pro | Corsair DDR5 5600 32GB | Asus Dual RTX3060ti 6GB v2 Mini OC | Corsair RM850 Gold PSU | 1TB NVMe M.2 WD Black SN850 | 4TB Seagate BarraCuda HDD | Corsair Airflow 5000D Case | HP 32QHD 4K Monitor | Windows 11 x64 Professional |
![]() |
![]() |
![]() |
#7 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
|
I don't see how the version of DirectX would have any effect unless the scene is completely frozen. If the fish are moving, the background should be able to move, too.
Jim Sachs
Creator of SereneScreen Aquarium |
![]() |
![]() |
![]() |
#8 |
Registered
Join Date: Nov 2001
Location: Lancashire, UK
Posts: 7,854
|
Is it possible perhaps this could be another multiple monitor problem something like this one....
https://www.feldoncentral.com/forums...99&#post107999 (Though in that case it was the fish that didn't move, but the background did!) |
![]() |
![]() |
![]() |
#9 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
|
No, that was an actual bug, which I fixed long ago.
Jim Sachs
Creator of SereneScreen Aquarium |
![]() |
![]() |
![]() |
#10 |
Registered
Join Date: Nov 2001
Location: Lancashire, UK
Posts: 7,854
|
Whatever it is, I agree with Mark.... It's always worth trying a re-install of DirectX.
I never fail to be amazed at the effect re-installing DirectX can have after experiencing visual problems. Though trying to solve any problem when you aren't given any details, is a thankless and pointless exercise! |
![]() |
![]() |
![]() |
|
|
|