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Old 04-27-2003, 01:34 PM   #21
Jim Sachs
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Guess it still needs work. I'll forward your message.
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Old 05-01-2003, 11:16 AM   #22
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Do serene screen want the business?
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Old 05-01-2003, 09:25 PM   #23
feldon34
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Marine Aquarium Time is a Prolific modification of Jim's Aquarium.

SereneScreen.com is a Prolific creation.
"Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell
"If voting changed anything, they'd make it illegal." - Emma Goldman
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Old 05-01-2003, 11:12 PM   #24
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Yes, they want the business - that's why they are scrambling non-stop to get the bugs worked out of the website scripts.
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Old 05-02-2003, 03:23 AM   #25
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Just Purchased MAT - Keycode Not Accepted

Prolific have fixed the problem with the script and I was able to make my purchase.
Everything went ok with the purchase and got the confirmation email.
I then installed MAT 1.1, entered the keycode I just purchased
and it won't work
MAT comes up and says enter a valid keycode...duh.
What does it think it is, a pirated keycode.

I have emailed service@serenescreen and now I'll wait their usual 5 days for a reply..

I know this because I emailed them on the 25th April and it took them till the 30th to give me a reply that was worth squat.

Meanwhile my card will be billed and I don't have a working keycode.

How's that for service.

I hope someone from Prolific reads this and can fix this problem ASAP.

Regards,
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Old 05-02-2003, 03:27 AM   #26
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I done the same this morning and have the same problem. :0)
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Old 05-02-2003, 03:28 AM   #27
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Sorry that should have been :0(
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Old 05-02-2003, 03:48 AM   #28
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Originally posted by Steven J Lowe
Sorry that should have been :0(
Hi Steven,
I just noticed the smile and had to reply.

We really do have a valid keycode, it's just not for what we purchased....They are playing with our minds and our wallets

Cheers,
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Old 05-02-2003, 05:48 AM   #29
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;0)
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Old 05-02-2003, 09:51 AM   #30
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dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!
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Old 05-02-2003, 09:58 AM   #31
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Dare2001 -

Which product did you recieve the valid Keycode for?
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Old 05-02-2003, 10:02 AM   #32
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Jim. I dont think we know what the keycodes will work with. I myself just got a keycode and mat wont accept it.
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Old 05-02-2003, 10:48 AM   #33
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I also made a purchase this morning for MATime at the reduced price. I got my keycode but it does not work. I don't know what it works with. I made a post on this in another thread here:

https://www.feldoncentral.com/forums...&threadid=1538
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Old 05-02-2003, 12:47 PM   #34
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1. Q: dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!
A: “Treated?” I believe We treat each customer perfectly, because we do our best to follow up with each person. However, there is obviously a problem here, lets try to get down to the bottom of it.

Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened.


P.S. On a different thread here several people were complaining that our database was messed up, and could not look up their email. The fact was, they were not in the database because they bought their products long before Prolific took the product over. But because they stated they had registered with us we assumed they remembered it correctly, in fact they did not register it, they simply bought it, and got a receipt. It is not a “fault” situation, just a subtle issue of accuracy.
Reichart... , CTO, Prolific Publishing, Inc.
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Last edited by Reichart; 05-02-2003 at 03:37 PM.
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Old 05-02-2003, 03:02 PM   #35
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Thumbs Down

Thank you, Reichart, for helping me out. Your response was very quick and much appreciated. I am truely now a happy camper with my new keycode!

Best Wishes!
EZ R
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Old 05-02-2003, 03:07 PM   #36
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I know i have already e-mailed you but thank you again Reichart! All working well with new keycode :0)
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Old 05-02-2003, 03:37 PM   #37
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No prob guys. All problems can be resolved.
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Old 05-03-2003, 01:31 AM   #38
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Originally posted by Reichart
Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened.
Hi Reichart,
I have sent you a PM with the info you have requested.

Regards,
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Old 05-03-2003, 10:10 AM   #39
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Fixed.
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