Need help updating my BETA Reg Key to the new format...

Hanover · 11-05-2002, 04:02 PM

I purchased the SereneScreen Aquarium in October of 2000. After a computer rebuild or two, I neglected to reinstall the Aquarium screen saver again. The last working build I ran was version 99L.

This weekend, I once again thought of this beautiful screen saver, and went hunting for the newest version.

Now it seems I need to update my BETA Registration Key, but the server can't seem to find my name in the database.

I've sent e-mail to Service@SereneScreen.com with my original Sachs Marine Aquarium Registration e-mail but haven't heard back.

My question is: does anyone know of any other contacts or methods to get my code updated? I guess I can always purchase the key again, but I'd rather not.

Thanks

James · 11-05-2002, 04:08 PM

Be patient, they'll email u back in the end,
or u can try PM Jim on the forum, coz once a while ago Jim help me to chekc out if my credit card been double credited, so I suppose he has the right to access those database somehow.

feldon34 · 11-05-2002, 05:15 PM

Have you tried to use the 3 forms on my website?

Hanover · 11-05-2002, 05:58 PM

Originally posted by feldon23
Have you tried to use the 3 forms on my website?

Thanks for the replies.

I just tried the two forms on your site and the one that takes you to http://www.serenescreen.com/support/betacode.asp.

I either receive the error "The name that you gave submitted does not match your Key Code" or "Error: Bad/No Recipient
There was no recipient or an invalid recipient specified in the data sent to FormMail. Please make sure you have filled in the recipient form field with an e-mail address that has been configured in @recipients."

I'm pretty sure I'm typing my name in properly

so I don't know what the issue is.

feldon34 · 11-05-2002, 07:17 PM

I need to fix the other form. My webhost upgraded to the latest FormMail. I have to add an entry to a permissions file so the form will go to SereneScreen.com tech support. They changed it because of all the spam, etc.

Jim Sachs · 11-05-2002, 08:45 PM

Hanover - Send me a private message with your info, and I'll try to look up your records.

Hanover · 11-06-2002, 11:58 AM

Issue resolved. Thank you all for your help.

lancensign · 12-10-2002, 08:08 AM

Well I'm having the exact same problem now. I had to reformat and reinstall WinXP, but now I can't find my registration code. I tried my beta registration key and had the same problem, but I can't find any record of my upgraded key.

Someone has got to remember that I used to hang out on these forums fairly regularly. I emailed SereneScreen after finding out that they don't have the email address I registered under in their database. That was nearly a week ago and I haven't heard a peep from them.

I'd like to get a hold of my key as well, if possible.

feldon34 · 12-10-2002, 09:27 AM

I remember you and your animated cube.

Fill out the green form here.

https://www.feldoncentral.com/Sachs/version11.html

Tiny Turtle · 12-10-2002, 02:30 PM

Yup, That's one of the top avatars on the forum.
– Hope the green form solves your problem. (Kinda Matrix-esque really

)

/Tiny Cube

11-05-2002, 04:02 PM	#1
Hanover Registered Join Date: Nov 2002 Posts: 3	Need help updating my BETA Reg Key to the new format... I purchased the SereneScreen Aquarium in October of 2000. After a computer rebuild or two, I neglected to reinstall the Aquarium screen saver again. The last working build I ran was version 99L. This weekend, I once again thought of this beautiful screen saver, and went hunting for the newest version. Now it seems I need to update my BETA Registration Key, but the server can't seem to find my name in the database. I've sent e-mail to Service@SereneScreen.com with my original Sachs Marine Aquarium Registration e-mail but haven't heard back. My question is: does anyone know of any other contacts or methods to get my code updated? I guess I can always purchase the key again, but I'd rather not. Thanks

11-05-2002, 04:08 PM	#2
James Principal Engineer as SDET Join Date: Feb 2002 Location: Was in Auckland, New Zealand, Now in Taipei, Taiwan Posts: 1,406	Be patient, they'll email u back in the end, or u can try PM Jim on the forum, coz once a while ago Jim help me to chekc out if my credit card been double credited, so I suppose he has the right to access those database somehow. James C Chen Principal Engineer as SDET, Connected Services HTC Corporation 88 Section 3. Zhongxing Road Xindian District, New Taipei City 231, Taiwan www.htc.com

11-05-2002, 05:15 PM	#3
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,938	Have you tried to use the 3 forms on my website? "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

11-05-2002, 07:17 PM	#5
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,938	I need to fix the other form. My webhost upgraded to the latest FormMail. I have to add an entry to a permissions file so the form will go to SereneScreen.com tech support. They changed it because of all the spam, etc. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

11-05-2002, 08:45 PM	#6
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,775	Hanover - Send me a private message with your info, and I'll try to look up your records. Jim Sachs Creator of SereneScreen Aquarium

11-05-2002, 05:58 PM	#4
Hanover Registered Join Date: Nov 2002 Posts: 3	Originally posted by feldon23 Have you tried to use the 3 forms on my website? Thanks for the replies. I just tried the two forms on your site and the one that takes you to http://www.serenescreen.com/support/betacode.asp. I either receive the error "The name that you gave submitted does not match your Key Code" or "Error: Bad/No Recipient There was no recipient or an invalid recipient specified in the data sent to FormMail. Please make sure you have filled in the recipient form field with an e-mail address that has been configured in @recipients." I'm pretty sure I'm typing my name in properly so I don't know what the issue is.

11-06-2002, 11:58 AM	#7
Hanover Registered Join Date: Nov 2002 Posts: 3	Issue resolved. Thank you all for your help.

12-10-2002, 08:08 AM	#8
lancensign Yellow Tang Join Date: Nov 2001 Location: Florida Posts: 16	Well I'm having the exact same problem now. I had to reformat and reinstall WinXP, but now I can't find my registration code. I tried my beta registration key and had the same problem, but I can't find any record of my upgraded key. Someone has got to remember that I used to hang out on these forums fairly regularly. I emailed SereneScreen after finding out that they don't have the email address I registered under in their database. That was nearly a week ago and I haven't heard a peep from them. I'd like to get a hold of my key as well, if possible.

12-10-2002, 09:27 AM	#9
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,938	I remember you and your animated cube. Fill out the green form here. https://www.feldoncentral.com/Sachs/version11.html "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

12-10-2002, 02:30 PM	#10
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	Yup, That's one of the top avatars on the forum. – Hope the green form solves your problem. (Kinda Matrix-esque really ) /Tiny Cube Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.