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#1 |
Registered
Join Date: Jan 2015
Posts: 8
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Help with valid keycode
I recently upgraded to MA3.2 but when I copy and pasted in my keycode, I received the message "please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version.
The error message almosts makes me believe that I should be running a MA3.3 version. My OS is Windows 8.1. Please advise and thank you. |
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#2 |
Registered
Join Date: Jan 2015
Posts: 8
|
Help with valid keycode
I recently upgraded to MA3.2 but when I tried to copy and paste my keycode, I receive this error message:
"please insert a previous version of Marine Aquarium CD to upgrade to 3.3" and it won't allow me to run the full version. My OS in Windows 8.1. Please advise. |
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#3 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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MA 3.3 is a free upgrade, so it should recognize a previous Key Code. Where did you get your original Key Code?
Jim Sachs
Creator of SereneScreen Aquarium |
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#4 |
Registered
Join Date: Jan 2015
Posts: 8
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Jim,
2 things...... >I received my keycode from an e-mail confirming my orde and download from Prolific Publishing's site >They did not offer MA3.3, only MA3.2 which is what I downloaded. Thank you, Tim |
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#5 |
Registered
Join Date: Jan 2015
Posts: 8
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I received my keycode (actually have 3) from an e-mail from SereneScreen.
The site does not have MA 3.3 only 3.2. Where can I get 3.3? The error message I am receiving feels like it is expecting that I have MA 3.3. Thank you. |
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#6 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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The text on the site has not yet been updated, but the download file is actually 3.3.
Make sure you are downloading the right file. This is the link: https://prolific.s3.amazonaws.com/Ma...eAquarium3.exe Let me know if pasting in your Key Code doesn't work with this. (Also make sure you're not accidenatlly grabbing spaces or extra characters when you copy and paste.)
Jim Sachs
Creator of SereneScreen Aquarium |
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#7 |
Registered
Join Date: Jan 2015
Posts: 8
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Jim,
I downloaded the link but am still getting the same error message referenced in my first post. I also hand typed in the keycode but still received the same error message. Please advise. Last edited by tadam; 01-17-2015 at 10:11 AM. |
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#8 |
Registered
Join Date: Jan 2015
Posts: 8
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I just thought of something.....my previous versions were all on another laptop which is now toast. Would the fact that I never had a full blown version on my present PC have anything to do with the error message I am receiving? It seems from the intent of the message that it expects I was running a previous full version of MA.
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#9 |
Retired
Join Date: Jan 2002
![]() Location: Edmonton Alberta Ca
Posts: 2,441
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I don't think there is any version that is not "full blown". With a valid license you "just" enable the option to use more fish.... I think. You mentioned that you have 3 key codes.. are you sure you are using the latest one?
Ludwig Wittgenstein (1889 – 1951) The limits of my language are the limits of my mind. All I know is what I have words for. |
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#10 |
Registered
Join Date: Jan 2015
Posts: 8
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I am using the most current keycode. I have never ran into this before, very frustrating.
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#11 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Ralph is right - every version is a full version. The Key Code simply unlocks all the fish.
Send me a Private Message with the Key Code you're attempting to use, and I'll check it out.
Jim Sachs
Creator of SereneScreen Aquarium |
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#12 |
Registered
Join Date: Jan 2015
Posts: 8
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PM sent.
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#13 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam.
Jim Sachs
Creator of SereneScreen Aquarium |
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#14 |
Registered
Join Date: Nov 2001
Location: Lancashire, UK
Posts: 7,854
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Jim, could I suggest that whilst Prolific are issuing that key code, they spend a moment updating 3.2 on your web page to read 3.3 ?
It can't take more than a minute or two, and would save you all your repeated explaining. .... Just a thought... |
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#15 |
Developer
Join Date: Dec 2000
Location: Southern Oregon
Posts: 9,785
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Different people for Key Code lookups and web maintenance.
Jim Sachs
Creator of SereneScreen Aquarium |
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#16 |
Registered User
Join Date: Feb 2015
Location: CA
Posts: 2
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I AM HAVING A HECK OF A TIME TOO.
![]() I can't get the upgrade keycode to work. I have my original V 1.0 CD and I have loaded the 3.3 version provided on the link above by Jim. I have contacted Customer Service and have not been helped. What do I need to do to get the program loaded on my home PC (has CD drive) and work Laptop (No CD drive)? ![]() Thanks for you help! ![]() |
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#17 |
Registered
Join Date: Mar 2015
Location: Ireland
Posts: 3
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I bought the upgrade to 3.3 a few days ago and had the 2.6 installed on my computer and I too still get the Please insert a previous version of Marine Aquarium CD to upgrade to 3.3". error message.
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#18 |
Registered
Join Date: Mar 2015
Location: Ireland
Posts: 3
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![]() For anyone else following this, it was an Upgrade Key Code in question. This means that there needs to be an installed version of the Aquarium on that computer in order for the Key to work. In theory, the program should be able to be installed on the new computer using the original Key, then the Upgrade Key would bring it up to date. In practicality, I've never actually tried this, so I'm having Prolific issue a new Key to Tadam.
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#19 |
Forum Administrator
Join Date: Dec 2000
Location: Rock Hill, SC
Posts: 10,939
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LAL and Porthos' posts have now been approved. Thanks for your patience!
"Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell
"If voting changed anything, they'd make it illegal." - Emma Goldman |
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#20 |
Registered
Join Date: Mar 2015
Location: Ireland
Posts: 3
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Got new keycode via email. Thank you.
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