need help upgrading.

Rob · 12-04-2009, 03:27 PM

I have no clue as to what the email addy they have in their database. I know the email I used when I originally bought the program but no longer work at that location. Who can I contact to get some help? I filled out the form on the site but have not heard from anyone.

thanks

Rob

Yodelking · 12-04-2009, 03:52 PM

Try here: http://www.serenescreen.com/support/

EDIT: Oh, I just read that you already filled in a form but without answer.

Rob · 12-06-2009, 12:11 AM

got an email from them. I stated in my first message to them, I couldnt remember the email I used to buy the program..

got this reply, that does not help one bit.

Hello,

To change your e-mail address, retrieve your keycode or change any other aspect of your account including mailing lists and mailing address’, please log in here:
http://www.prolific.com/store/login.php

Please be aware that changing your email address will not change your username. Your username is usually the email you first registered with and cannot be changed after it has been set.

Enjoy!

Jim Sachs · 12-06-2009, 09:30 AM

Send me a private message with all your info, and I'll rattle their cage.

Rob · 12-09-2009, 08:30 AM

Just wanted to thank Josh for helping me get the new version. All I can say is wow.. was amazed with this program when I first bought it and it just gets better.

12-04-2009, 03:27 PM	#1
Rob Registered Join Date: Apr 2002 Location: Indiana Posts: 33	need help upgrading. I have no clue as to what the email addy they have in their database. I know the email I used when I originally bought the program but no longer work at that location. Who can I contact to get some help? I filled out the form on the site but have not heard from anyone. thanks Rob

12-04-2009, 03:52 PM	#2
Yodelking yodeler Join Date: Mar 2002 Location: Staffanstorp, Sweden Posts: 294	Try here: http://www.serenescreen.com/support/ EDIT: Oh, I just read that you already filled in a form but without answer. Yodelking - För god att kolsyra!

12-06-2009, 09:30 AM	#4
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Send me a private message with all your info, and I'll rattle their cage. Jim Sachs Creator of SereneScreen Aquarium

12-06-2009, 12:11 AM	#3
Rob Registered Join Date: Apr 2002 Location: Indiana Posts: 33	got an email from them. I stated in my first message to them, I couldnt remember the email I used to buy the program.. got this reply, that does not help one bit. Hello, To change your e-mail address, retrieve your keycode or change any other aspect of your account including mailing lists and mailing address’, please log in here: http://www.prolific.com/store/login.php Please be aware that changing your email address will not change your username. Your username is usually the email you first registered with and cannot be changed after it has been set. Enjoy!

12-09-2009, 08:30 AM	#5
Rob Registered Join Date: Apr 2002 Location: Indiana Posts: 33	Just wanted to thank Josh for helping me get the new version. All I can say is wow.. was amazed with this program when I first bought it and it just gets better.