more problems with the upgrade site

[Xylem]

Hi folks,

I wonder if someone could help with this problem:

I have been trying unsuccessfully for three days to upgrade from MA v2.0 to v2.6 on the serenescreen site. When I try to log in I am told I have the wrong screenname or password.

When I have them send me an email with my password, I find that not even that works- says incorrect password (the one they just sent me!!).

So I try filling in a 'new' customer form; I am told that that name or card or passcword is already taken. Duh...

I had the same problem upgrading Goldfish Aquarium; it took several days and a flurry of emails.

This is getting irritating; as excellent as these screensavers are, you won't sell many if you keep blocking people out.

BTW, I did email tech support but haven't heard from them. If anyone know a way around this I'd be grateful.

Thanks for being patient while I vented ......

[feldon34]

Prolific's keycode recovery website gives me fits.

[Jim Sachs]

Send me a Private Message with all your info, and I'll forward it to Prolific.

[phil]

Originally posted by feldon32:

Prolific's keycode recovery website gives me fits.  

Hi, i had same problem, regarding upgrade, in the end,i brought marine aquarium 2.6 full version, as i gave up trying to upgrade to 2.6 version.
also had same problem with goldfish version 1 to version 2, in the end brought full version goldfish 2.0 as well.
regards phil

[Xylem]

Thanks for your help, Jim. A private Message has been sent.

It is an honor to correspond with the Master himself. I think you are the Michelangelo of Screensavers. But I bet you get that all the time

regards

-Xylem

edit: BTW, this problem with the website is not unique to 'my info.' There is some inherent problem with the website which their webmaster needs to address, it seems to me. Thanks....

[phil]

no feed back

Originally posted by phil:

Hi, i had same problem, regarding upgrade, in the end,i brought marine aquarium 2.6 full version, as i gave up trying to upgrade to 2.6 version.
also had same problem with goldfish version 1 to version 2, in the end brought full version goldfish 2.0 as well.
regards phil  

[Jim Sachs]

I've been too busy to take care of this yet. I'll get to it today.

[phil]

Thanks Jim

it not you i have a problem with,it is Prolific's key code site, i have been trying to sort out the problems, with Prolifics website, when i wanted to upgrade, it never gets fixed, or sorted. that is with both software. that i have got, when they frist came out. no matter what i do. same problems keeps happening, with disking international as well, it keeps going back and forth. i think your products are fantastic. i just find it hard, with me being deaf from birth, it is hard for me to sort this problem out. regards phil

[Jim Sachs]

There are many reasons that a Marine Aquarium user might be unsuccessful in using the Prolific database. Maybe they purchased before Prolific took over sales, or are trying to use a Goldfish or Sharks Key to upgrade to some version of Marine Aquarium, or they purchased from a foreign company like DiskKing in England, or their email address changed since they registered, or they are trying to upgrade one of the special cheapo 1.0 CDs, or a thousand other things. Josh can usually get it sorted out, but of course he's currently pretty swamped.

[feldon34]

Unless it has changed, I find the Prolific keycode recovery site to be very confusing. Once I figured out how to login (it's not the most obvious button, from a user interface standpoint), I have several products listed there which have had their product names deleted or are somewhat vague.